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Katie Mehalic joined CSC in 2006 and serves as Vice President, Client Experience & Operations, responsible for leading Account Management and Procurement while driving the client experience standards and operational excellence that define how CSC delivers for its clients across the full engagement lifecycle. In her role, Katie partners with account managers, procurement specialists, and cross-functional teams to ensure CSC consistently delivers exceptional service to its clients and vendors. She establishes and owns the standards, processes, and measurement frameworks that connect internal operations to the client experience — identifying opportunities for improvement, championing innovation, and ensuring seamless delivery across every stage of the client relationship.
She learned all aspects of the business from the ground up and is passionate about developing CSC's talented team of professionals who carry out the work on a daily basis in support of the firm's mission. Relationships are a top priority, as they form the foundation for the effective teamwork and seamless collaboration that drives operational excellence and successful outcomes for clients.
Katie began her career at CSC as a Lease Administrator. Over nearly 20 years, she expanded her role to manage a broad portfolio of clients, supporting them throughout the entire leasing process, and served as Assistant Administrative Manager, Administration Manager, and Director of Operations & Procurement prior to her current role. She graduated from Virginia Commonwealth University with a degree in Business Management and Administration.